SMFI matches individuals and teams with companies to create customer experiences that feel in-house, not outsourced. Our teams are designed to help you scale without sacrificing what is important to your company so you keep what you value most.
Shared Teams
LOW VOLUME, WIDE COVERAGE.
Pay a low monthly subscription fee and get professional customer support when you need it.
Prices Starting at
$10 PER Hour
- 24/7 Coverage Available
- Shared Associates
- Email support
- Chat, SMS and Social Add-on services
- 90 Day Rolling Agreements
- Upgrade to a full time team whenever you’re ready
Dedicated Teams
Full time, customized team.
Fully dedicated teams of 2-15 associates, to align with your brand and values.
Prices Starting at $1,975 Per Associate, Per Month
- 24/7 Coverage Available
- Any Time Zone, Many Languages
- Dedicated Associates
- Customer Support, QA, Social Media and more.
- 90 Day Rolling Agreements
- Add additional associates and upgrades at any time.
Managed Ops
High volume, wide coverage tools.
Highly scalable teams with dedicated leadership, established SLA’s and limitless potential.
Contact Us For A Custom Quote
- 24/7 Coverage Available
- Any Time Zone, Many Languages
- World Class BPO service with integrity
- 1- 3 year agreements
- Add proficiencies, additional associates and temps at any time
SMFI 